KIRSH Arch Logo Cherry Hoodie KA for Men and Women Korean Style FKPWCTH504M

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund to you the total amount of your order, using the original method of payment.

2. Delivery Location

Philia Pick is a cross-border-trading business and aimed at worldwide customers, so we make our endeavor to reach our customers in all over the world.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Please note that in certain cases, the delivery time may take longer depending on the supplier or if it is a pre-order item. Then, the transit time listed above applies after we ship it from our warehouse.

3.1 Usually it will takes 5-19 working days

Unless there are exceptional circumstances, we make every effort to fulfill your order within [10] business days of the date of your order. Business day mean Monday to Friday, except weekends and holidays.

3.2 Please note we do not ship on [Saturdays and Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Due to the difference in tax policy of each country, as well as the difference in tariffs charged for each person, Philia Pick cannot include all the taxes on our payment system, especially when we are shipping to almost all the countries around the world.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [6]. 

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us Monday to Friday from 10:00 am to 7:00 pm (GMT+9).

COMPANY NAME: PHILIA PICK INC

Korea headquarters

Phone: +82 (0)70-4488-4877

Email : pick@philiagroup.com

Address : 72-3 Saimdang-ro 19-gil, Seocho-gu, Seoul, South Korea 06638

 Frequently Asked Questions

SHIPPING

Which areas can PhilPick serve?
We serve worldwide to all countries!

How much is the shipping fee for my country?
After entering your address at the final checkout stage, the shipping cost is automatically calculated according to the number and weight of the items.

EX) Singapore : SGD 7 for 300g / SGD 9.50 for 500~999g

How will I know when my order has been shipped?
PhilPick will send you an email with the tracking code when the order is ready to be shipped from Korea. We try to help our buyers keep in track with the orders, so there is no worry about this problem.

I need to change my shipping address. How can I do this?
Please contact us via messenger on the PhilPick website.

How long does delivery take?
For most countries, we use DHL Worldwide Express or FedEx,EMS The average transit time is 3-14 working days.
 
How long does it take for my order to arrive?
 From the date you place your order with us, it normally takes between 2-5 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. Then, the transit time listed above applies after we ship it from our warehouse.

Delivery time is usually between 5-19 working days from the time you place your order.
 

RETURN AND REFUND POLICY

What is PhilPick’s return and refund policy?
Please check out PhilPick Return and Refund Policy.
 
What if my items are damaged upon arrival?
 Please contact our supporting team and we will do our best to assist you.
 
ORDERING

What payment methods do you accept?
We support PayPal, all types of credit cards, and payment methods widely accepted in each country for each country.

What currency can I pay in?
Depending on the country you are in, prices will be displayed in that country's currency. However, the final payment is in USD only.

Is it possible to cancel my order?
An order can only be canceled if the items have not been purchased from us yet. Nevertheless, because PhilPick tries to fulfill our buyers needs asap, especially for those hot items like SPAO x Hospital Playlist, PhilPick needs the cooperation from you, our valued buyers, too. We hope that our buyers will take all the relevant considerations before purchasing.
 
PRODUCTS

Are the listed items officially provided from the SPAO?
All our items are 100% authentic and purchased directly from the official SPAO in Korea.Will an item be restocked?
Because of the specifics of fast-fashion products which SPAO is aimed at, only the hottest items can be restocked if there are a lot of requests from buyers. However, PhilPick will try to have our buyers up-to-date, so please follow our Facebook and Instagram at the links below, register and log in philpick.com to receive the most updated information.
Facebook: https://www.facebook.com/Philpickshop
Instagram: @Philpick_shop

How do I know which size is suitable for me?
We have included the associating size chart at the end of showcase images for each item. Still, if there is any uncertainty or confusion, please contact our supporting team. We can help you out with more references.

CUSTOM DUTIES & TAXES

Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be, so please ensure to consult your own country’s import tax policy.

What if I reject or refuse to sign for the packages?
Customers will be charged an amount for the original shipping plus returning fee if the packages are rejected for any reason at all.